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Warranty
Our products are covered by a transferable limited warranty. Common questions about our warranty terms.
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Warranty CoverageOur products are covered by a transferable limited warranty and a solid service and support network should you need it.
Can I return my product without the original box and accessories?For full warranty coverage, please return the product in its original packaging with accessories.
What does EcoSmart Fire's warranty actually cover?EcoSmart Fire provides a two-year warranty on stainless steel parts and one-year for other materials.
What if I have modified the product?If modified without MAD's written approval, the product's warranty is void, but assistance is still available.
How long is the HEATSCOPE® warranty period?HEATSCOPE® products have a 2-year warranty from the purchase date.
Does someone from MAD come to troubleshoot?No. Please phone us or your reseller for assistance with your product.