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Operation & Safety
Common questions about how to safely operate our different products.
15 articles
Can I extinguish the ethanol fireplace before the fuel has burnt?You can turn off your EcoSmart Fire burner at any time, but for safety, let it burn until empty.
Can other ethanol brands be used in place of e-NRG?No. e-NRG is the only bioethanol fuel recommended for your ethanol fireplace.
How to use the efficiency ring?The efficiency ring enhances stability and efficiency for AB Series ethanol burners.
What included accessories come with EcoSmart Fire ethanol burners?Review what's included with our ethanol burners.
I spilled some e-NRG. What is the safest way to clean it up?Bioethanol can be wiped up with either a paper or cloth towel.
How long will my ethanol fireplace burn?EcoSmart Fire's ethanol fireplaces offer burn times of 8-13 hours, varying with flame size and burner fuel capacity
How to refill the lighter?Lighters are shipped without gas for safety. Discover how to refill your lighter with gas.
How to fill and light my ethanol fireplace?EcoSmart Fire provides proprietary tools and methods for swift and simple e-NRG bioethanol fuel filling
How to fill your XL Series ethanol burner?Learn how to fill your XL Series ethanol burner.
How to light your BK Series ethanol burner?Learn how to light your BK Series ethanol burner.
How to fill your AB Series ethanol burner?Learn how to fill your AB Series ethanol burner.
How to fill your BK Series ethanol burner?Learn how to fill your BK Series ethanol burner.