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Common questions about how our products work and the main advantages.
26 articles
Is the ethanol fireplace heat output similar to a gas heater?Bioethanol burns similarly to gas but provides a gentler, non-drying heat, varying by model.
Do ethanol fireplaces smell?Substances added to make bioethanol "de-natured" can cause a slight smell when lit or extinguished, similar to a blown-out candle.
How much does it cost to run an ethanol fireplace?EcoSmart Fire's ethanol fireplace operating cost varies based on different factors.
How do ethanol fireplaces work?EcoSmart Fire's ethanol fireplaces use contained bioethanol with a flame regulator, allowing quick ignition and shut-off.
Will my ethanol fireplace heat the room?EcoSmart Fires are ventless, ensuring better heat retention and fuel efficiency in the room.
What is infrared radiant heating technology?HEATSCOPE® heaters use infrared technology to emit sun-like warmth directly to objects, ensuring silent, and comfortable heating.
How do you install a wall-mounted ethanol fireplace?EcoSmart Fire's ethanol fireplace inserts need no venting, gas, or electricity, reducing installation costs.
How do infrared radiant heaters like those from HEATSCOPE® work?HEATSCOPE® Vision and Spot series infrared radiant heaters work like sunbeams, heating directly with minimal loss.
Where is the power connector of HEATSCOPE® infrared heaters located?HEATSCOPE® VISION and Spot heaters feature a right-side unit power cable and a rear on/off switch.
Is the radiation emitted by electric infrared heaters dangerous?Infrared heaters like HEATSCOPE® are safe, emitting harmless medium waves for comfortable warmth without high-frequency risks.
What type of heating waves does a HEATSCOPE® radiant heater produce?Learn about the differing types of heating waves that the Heatscope radiant heaters produce.
What type of infrared waves are produced by other outdoor patio heaters available in the market?Conventional infrared patio heaters emit short waves, resulting in harsh red light and uncomfortable, intense heat.
Is there any heat loss with electric radiant heaters?HEATSCOPE® radiant heaters are remarkably efficient and cost-effective.
How much power do HEATSCOPE® heaters consume?Learn about how little power each Heatscope model consumes.
Why is HEATSCOPE® heater better than other outdoor electric heaters?HEATSCOPE® heaters, combine design and efficiency for comfortable warmth, reduced light, eco-friendly heating, and lasting quality.
Why are carbon fibres better than other heating elements?HEATSCOPE® heater's carbon fibre elements last over 10,000 hours.
Can I install the heater myself?HEATSCOPE® Heaters require installation by a certified electrician, following the guidelines in the installation manual.
What can I expect from my HEATSCOPE® radiant heater?HEATSCOPE® Radiant Heaters combine style and comfort, offering fast, weather-resistant outdoor heating for year-round enjoyment.
What are the main advantages of HEATSCOPE® radiant heaters compared to gas-powered heating appliances?HEATSCOPE® heaters are easily installed without gas connections, ensuring design flexibility, eco-friendliness, and low-maintenance.
How do HEATSCOPE® radiant heaters compare to other outdoor electric heaters?HEATSCOPE® radiant heaters provide a gentle light, comfortable warmth, and a smart integration system.
Why are the carbon fibres used in HEATSCOPE® radiant heaters better than other heating elements?HEATSCOPE® carbon fibers last 10,000+ hours, outperforming other elements, delivering immediate and comfortable heat.
Are HEATSCOPE® radiant heaters affected by wind and weather?HEATSCOPE® heaters are weather-resistant.
Which HEATSCOPE® radiant heater is best for my space?Consider location, environment, space size, installation, power supply, design, and more when choosing your infrared heater
How many electric heaters and sizes are needed for my space?For the ideal infrared heater selection based on your space, reach out to our experts.
How many amperes do HEATSCOPE® radiant heaters draw?Learn about how the amperes differ across the HEATSCOPE® Heater range.
How can I find out how many HEATSCOPE® heaters of what size I will need for my particular application?To find the right number and size of HEATSCOPE® heaters, refer to their heat output diagrams and contact technical support with your space details.